Question 1

Can I connect my trial number for inbound calls?

Accepted Answer

No. Trial numbers cannot be used for inbound call connectivity. Inbound functionality is available only on active, fully provisioned numbers.

Question 2

What documents are required for verification?

Accepted Answer

For organizations: GST Number. For individuals: Aadhaar Card and PAN Card are required.

Question 3

How quickly can I get a phone number?

Accepted Answer

Numbers can be provisioned instantly once KYC verification is successfully completed.

Question 4

Is call transfer supported?

Accepted Answer

Yes. Call transfer functionality is fully supported within the platform.

Question 5

Do you support IVR?

Accepted Answer

Yes. You can configure IVR systems with routing logic, DTMF, and automation workflows.

Question 6

What integrations do you support?

Accepted Answer

We support integrations with LiveKit, Pipecat, Bolna, Retell AI, ElevenLabs, and any SIP-compatible system.

Question 7

Do you support inbound and outbound calling?

Accepted Answer

Yes. Vobiz supports both inbound and outbound calling through SIP trunks and APIs.

Question 8

Do you support toll-free numbers?

Accepted Answer

Yes. Toll-free (1800) numbers are available for inbound calling use cases.

Question 9

What is Concurrency?

Accepted Answer

Concurrency refers to the number of parallel active calls running simultaneously under your account. It can be viewed and managed from your dashboard.

Question 10

What is CPS (Calls Per Second)?

Accepted Answer

CPS defines how many calls can be initiated per second from your account. This limit is configurable and can be increased as needed.

Question 11

Can I purchase additional Concurrency or CPS?

Accepted Answer

Yes. You can upgrade Concurrency and CPS limits directly from your dashboard at any time.

Question 12

Why am I receiving SIP response codes 480 or 486?

Accepted Answer

These codes indicate recipient-side issues: • 486 – Busy Here: User is on another call • 480 – Temporarily Unavailable: User unreachable or not responding In some cases, calls may be blocked by the local operator.

Question 13

Why am I receiving a 429 error?

Accepted Answer

A 429 error means you've exceeded your allocated limits for concurrency or CPS. You can increase these limits from your dashboard.

Question 14

Why are my calls failing or not connecting?

Accepted Answer

This may be due to incorrect routing, insufficient balance, invalid numbers, or network issues. Check logs and configuration settings.

Question 15

Do you provide 1400, 1600, and 92 series numbers?

Accepted Answer

Yes. We provide 1400, 1600, and 92 series mobile numbers starting at ₹1,000 per month.

Question 16

Can I port my existing number to Vobiz?

Accepted Answer

Number porting support may be available depending on region and compliance requirements. Contact support for assistance.

Question 17

Do you support toll-free numbers?

Accepted Answer

Yes. Toll-free (1800) numbers are available for inbound calling use cases.

Question 18

Is Vobiz compliant with Indian telecom regulations?

Accepted Answer

Yes. Vobiz is fully compliant with TRAI regulations, including KYC and provisioning requirements.

Question 19

How is call data secured?

Accepted Answer

All media is encrypted using SRTP, and signaling is secured with TLS 1.3.

Question 20

How can I contact support?

Accepted Answer

For assistance, contact us at: support@vobiz.ai

Question 21

Do you provide onboarding support?

Accepted Answer

Yes. We offer onboarding guidance, documentation, and support to help you get started quickly.

Frequently asked questions

Getting Started

Can I connect my trial number for inbound calls?

What documents are required for verification?

How quickly can I get a phone number?

Calling & Infrastructure

Is call transfer supported?

Do you support IVR?

What integrations do you support?

Do you support inbound and outbound calling?

Do you support toll-free numbers?

Performance & Limits

What is Concurrency?

What is CPS (Calls Per Second)?

Can I purchase additional Concurrency or CPS?

Errors & Troubleshooting

Why am I receiving SIP response codes 480 or 486?

Why am I receiving a 429 error?

Why are my calls failing or not connecting?

Numbers & Pricing

Do you provide 1400, 1600, and 92 series numbers?

Can I port my existing number to Vobiz?

Do you support toll-free numbers?

Security & Compliance

Is Vobiz compliant with Indian telecom regulations?

How is call data secured?

Support

How can I contact support?

Do you provide onboarding support?