Terms & Conditions

    By accessing or using the Vobiz platform, you agree to be bound by these Terms and Conditions. Please read them carefully.

    Effective Date: 13 Sep 2025

    Eligibility

    You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our services. By using the Vobiz platform, you represent and warrant that you meet these eligibility requirements and that you are not prohibited from using our services under any applicable laws.

    If you are using the platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and the terms "you" and "your" apply to both you and the organization.

    Services Offered

    Vobiz provides API-first telecom infrastructure tailored for developers and businesses. Our services include:

    Instant DID provisioning across global regions

    Elastic SIP trunking and dynamic voice routing

    Programmable Call Control APIs

    WhatsApp Business API integration and messaging

    AI-enhanced telephony features including transcription and noise cancellation

    Network coverage and carrier-grade infrastructure services

    We reserve the right to modify, suspend, or discontinue any part of the service at any time to maintain system integrity, comply with regulations, or improve the platform.

    Acceptable Use

    You agree to use the Vobiz platform only for lawful purposes and in compliance with all applicable regulations, including TRAI and DLT norms (India), FCC regulations (United States), and the local market laws and regulations of the country in which you operate. It is your sole responsibility to ensure compliance with the telecommunications and data protection laws applicable in your jurisdiction.

    You agree not to:

    Use the platform for spam, robocalls, or unsolicited communications in violation of TRAI/DLT norms, FCC rules, or equivalent local regulations

    Engage in fraud, phishing, or any deceptive practices

    Intentionally strain, disrupt, or overload our infrastructure

    Attempt to gain unauthorized access to our systems or other user accounts

    Resell or sublicense our services without prior written consent

    Use the platform to transmit unlawful, harmful, or abusive content

    Violation of these terms may result in immediate account suspension or termination without refund.

    Payments & Billing

    Access to Vobiz services requires payment of applicable fees as described on our pricing page. All fees are in USD unless otherwise specified and are non-refundable except where required by law.

    We reserve the right to change pricing with 30 days' notice. Continued use of the service after a price change constitutes acceptance of the new pricing. Unpaid balances may result in service suspension or termination.

    You are responsible for all charges incurred under your account, including usage by authorized or unauthorized third parties, until you notify us of any unauthorized access.

    Intellectual Property

    All content, technology, and materials on the Vobiz platform — including but not limited to software, APIs, documentation, trademarks, and logos — are the property of Ilaimitado Private Limited and are protected by applicable intellectual property laws.

    You are granted a limited, non-exclusive, non-transferable license to access and use the platform solely for your internal business purposes in accordance with these Terms. You may not copy, modify, distribute, or create derivative works without our express written permission.

    Any feedback, suggestions, or ideas you submit regarding the platform may be used by us without restriction or compensation to you.

    Warranties & Liability

    The services are provided "as is" and "as available" without any express or implied warranties. Vobiz does not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.

    To the maximum extent permitted by law, Vobiz's total liability for any claim arising out of or relating to these Terms or the services shall not exceed the amount you paid for the services in the three months preceding the claim.

    We are not liable for any incidental, indirect, consequential, special, or punitive damages, including loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

    Governing Law

    These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the services shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

    We reserve the right to update or modify these Terms at any time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of the service after changes take effect constitutes your acceptance of the revised Terms.

    Contact Us

    For any questions or support regarding these terms, please contact Ilaimitado Private Limited:

    Ilaimitado Private Limited

    Email: support@vobiz.ai